Privacy policy

Privacy Policy

Last updated: April 2026

At BearGirl ("we," "us," or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our store at beargirl.shop or make a purchase from us.

1. Information We Collect

When you visit or make a purchase from BearGirl, we may collect the following information:

  • Contact information: Name, email address, phone number, and shipping/billing address
  • Order information: Products purchased, payment method (processed securely by Shopify Payments), and order history
  • Device and usage data: IP address, browser type, pages visited, and time spent on our site (collected automatically)
  • Communications: Any messages you send us via email at beargirl091@gmail.com

We do not store your full payment card details. All payment processing is handled securely by Shopify.

2. How We Use Your Information

We use your personal information solely for the following purposes:

  • To process and fulfill your orders, including sending order confirmations and shipping notifications
  • To provide customer support via beargirl091@gmail.com
  • To communicate with you about your order status, returns, or inquiries
  • To comply with legal obligations and prevent fraud

We do not sell your personal information to third parties. We do not use your data for unsolicited marketing without your explicit consent.

3. Sharing Your Information

We share your information only as necessary to operate our store:

  • Shopify Inc. — Our e-commerce platform provider. Shopify processes and stores your data on our behalf. View Shopify's Privacy Policy at shopify.com/legal/privacy.
  • Shipping carriers — Your name and address are shared with our shipping partners to deliver your order.
  • Meta (Facebook/Instagram) — If you interact with our store through Facebook or Instagram ads, Meta may collect data in accordance with their own privacy policy. We use Meta's advertising tools to reach potential customers, but we do not share your personal order data with Meta directly.
  • Legal authorities — We may disclose your information if required by law or to protect our legal rights.

4. Cookies

Our store uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: Required for the store to function (e.g., shopping cart, login sessions)
  • Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
  • Advertising cookies: Used by third-party platforms such as Meta (Facebook) to deliver relevant ads

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our store.

5. Your Rights — GDPR (EU/UK Residents)

If you are located in the European Union or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right to access — Request a copy of the personal data we hold about you
  • Right to rectification — Request correction of inaccurate or incomplete data
  • Right to erasure — Request deletion of your personal data ("right to be forgotten")
  • Right to restrict processing — Request that we limit how we use your data
  • Right to data portability — Request your data in a portable format
  • Right to object — Object to our processing of your data for certain purposes

To exercise any of these rights, please contact us at beargirl091@gmail.com. We will respond within 30 days.

6. Your Rights — CCPA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to know — Request disclosure of the personal information we collect, use, and share about you
  • Right to delete — Request deletion of your personal information, subject to certain exceptions
  • Right to opt out — We do not sell your personal information. You may still submit an opt-out request at any time by contacting us.
  • Right to non-discrimination — We will not discriminate against you for exercising your privacy rights

To submit a CCPA request, please email us at beargirl091@gmail.com with the subject line "CCPA Privacy Request."

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order data is typically retained for a minimum of 5 years in accordance with applicable laws.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. All data transmitted through our store is encrypted via SSL/TLS. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our store may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

For any privacy-related questions, requests, or concerns, please contact us:

Email: beargirl091@gmail.com Response time: Within 1–2 business days, Monday–Friday