Frequently Asked Questions

How do I choose a jewelry size?

Compare the exact piece’s measurements with your wrist, finger or a piece that already fits. Bracelet length, bangle inside diameter and ring size are different measurements. Start with Find Your Jewelry Size.

Will my agate look exactly like the photograph?

Stone color, pattern and translucency can vary from piece to piece. Read the product’s material details and look closely at the photographs. For a detail about a specific piece, contact us.

Does a gift box mean two glasses?

No. Packaging and glass count are separate details. Choose a Single or Pair option where offered and read the selected option before ordering. For Mt. Fuji, Single means one glass and Pair means two matching glasses. Quantity 2 of a Pair means four glasses.

Where can I find capacity and dimensions?

Use the details for the exact product and selected option. If a measurement you need is not shown, contact us with the product link before ordering.

How do I care for my purchase?

Protect jewelry and glassware from impacts, abrasive products and sudden temperature changes. Read Size & Care and follow any instructions supplied with your item.

What packaging is included?

Packaging varies by product and option. Choose the packaging shown in the listing. We do not include additional gift wrapping unless it is specifically stated.

Where is my order?

Use the order-status link in your confirmation email or visit Order Help.

What are the shipping and returns terms?

Our current shipping policy and returns policy contain the full terms. Contact us if you need help with your order.