Política de envío

Shipping Policy — BearGirl

Last updated: April 2026

At BearGirl, every order is prepared with care in our artisan studio before it makes its journey to you. Please review our shipping policy below.

1. Processing Time

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Shipping Rates

Order Total Shipping Cost
Under $39 Standard rate calculated at checkout
$39 and above FREE Standard Shipping
Free shipping is automatically applied at checkout when your order total meets or exceeds $39 before taxes.

3. Delivery Timeframes — United States

Step Timeframe
Order Processing 1–3 business days
Standard Delivery (US) 7–12 business days
Total Estimated Arrival 8–15 business days
Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak seasons. BearGirl is not responsible for delays caused by shipping carriers or circumstances beyond our control.

4. Shipped from Our Artisan Studio

Every BearGirl order is packed and dispatched directly from our artisan studio. Each piece is individually inspected and prepared by hand. Please note: Because we source genuine natural stones, internal textures, mineral veins, and organic "ice-cracks" are characteristic of the stone’s authentic state and are not considered defects or damages.

5. Packaging & Protection

We take the safety of your gemstones seriously. Every order is:

  • Double-wrapped: Each piece is cushioned with an inner protective layer and secured within a padded outer mailer or box.

  • Insured against Physical Breakage: All shipments are covered against structural damage (such as a stone snapping or breaking in half) or loss in transit. If your item arrives physically broken, please contact us immediately with photographic evidence for a replacement or refund.

6. Damaged or Lost Shipments

If your order arrives damaged (physical breakage), please:

  • Photograph the damaged item and packaging immediately upon receipt.

  • Email us at beargirl091@gmail.com within 48 hours of delivery.

  • Include your order number and photos in your message.

  • Note: Claims based on natural mineral features (internal textures/lines) are not eligible for damage refunds.

For lost shipments, please contact us after your tracking has shown no movement for 5 or more business days.

7. Delivery Areas

We currently ship within the United States only. For international shipping inquiries, please contact us at beargirl091@gmail.com.

8. Contact Us

For any shipping-related questions or concerns:

  • Email: beargirl091@gmail.com

  • Response time: 1–2 business days, Monday–Friday (9:00 AM – 6:00 PM PST)